At Technilogy, we provide comprehensive Support Engineering services designed to help individuals, teams, and businesses maintain stable, secure, and efficient IT environments.
Our goal is to ensure fast issue resolution, optimized operations, and a smooth user experience across all systems.

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1. Technical Support (L1 / L2 / L3)

We handle all levels of support depending on your needs:

L1 – Basic Support

• Ticket handling

• Password resets

• Basic troubleshooting

• User assistance

L2 – Intermediate Support

• System diagnostics

• Network troubleshooting

• Application support

• Incident escalation

L3 – Advanced Support

• Deep technical investigation

• Root cause analysis (RCA)

• Complex bug fixes

• Infrastructure and server support

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2. Incident Management

We ensure fast and structured handling of any technical issue.

Includes:

• Incident triage

• Prioritization

• Coordination with engineering teams

• Communication management

• Post-incident reporting

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3. System Monitoring & Stability

Proactive monitoring to detect and resolve issues before they impact users.

Includes:

• Performance monitoring

• Uptime tracking

• Automated alerts

• Log analysis

• Error detection & prevention

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4. Troubleshooting & Diagnostics

We identify and solve issues efficiently using industry best practices.

Capabilities:

• Hardware & software diagnostics

• Network issues

• Server performance problems

• Application errors

• Configuration issues

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5. ITSM & Ticketing Systems

We support and manage operations using modern IT service management tools.

Tools Covered:

• ServiceNow

• Jira Service Management

• Freshservice

• Zendesk

• ManageEngine

Services Include:

• Ticket workflow optimization

• SLA management

• Process automation

• Knowledge base creation

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6. Knowledge Base & Documentation

We create structured documentation to streamline future support.

We Provide:

• How-to guides

• Troubleshooting steps

• SOPs (Standard Operating Procedures)

• Internal support documentation

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7. User Support & Training

We help teams improve technical skills and adopt new systems.

Includes:

• Technical training

• System onboarding

• Workshops

• Best practice guidance

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8. Root Cause Analysis (RCA)

Deep investigation to prevent issues from happening again.

Includes:

• Log and event review

• Pattern detection

• Failure analysis

• Permanent fixes and recommendations

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📧 Contact Us

For Support Engineering services or custom technical assistance, reach us at:
📩 etechnilogy@gmail.com

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